Customer Service Policy

This Customer Service Policy is designed to deliver a transparent, consistent, and customer-friendly shopping experience for all users visiting and purchasing from our website. The policy covers order processing, logistics and delivery, fee and tariff regulations, return and refund rules, transaction currency standards, and official customer support channels. All service terms are universally applicable to all customers without hidden restrictions, aiming to ensure every shopping journey is secure, convenient, and worry-free.

1. Order Processing & Delivery Service

We adhere to efficient and standardized order processing procedures for all valid orders placed on our platform. All confirmed orders will be arranged for shipment within our unified processing cycle after successful payment verification. We maintain a strict order sorting, inspection and packaging standard to ensure that all craft tools, smart cutting machines and creative supplies are intact, well-packaged and qualified before leaving the warehouse.
With stable and mature global logistics cooperation resources, we provide reliable cross-border delivery services for all customers. Under normal transportation conditions, all packages will complete the whole transportation process and be delivered to the designated receiving address within the standard delivery cycle. We always monitor the logistics status in real time to ensure smooth delivery and help customers obtain their creative supplies in a timely manner for daily DIY creation and project production.

2. Shipping & Tariff Liability Rules

We provide inclusive preferential logistics policies for all global customers to reduce the shopping cost of every creator. All products on the website enjoy full free shipping service, with no minimum order amount or threshold restrictions. Customers do not need to pay any shipping fees for any orders placed on our platform.
In terms of cross-border transaction fees and tariff expenses, we undertake all related risks and costs independently. All tariffs, customs clearance fees and other additional cross-border handling fees incurred during the transportation and customs clearance process shall be fully borne by us. Customers are exempt from all extra and hidden charges, and only need to pay the displayed product price when placing an order, realizing a one-stop transparent shopping experience.

3. Return & Refund Service Standards

We implement a customer-oriented after-sales return policy to fully protect consumers’ legitimate rights and interests. Customers can apply for product returns within our unified return window if they are not satisfied with the purchased products or the products do not meet their creative usage needs, subject to compliance with our return conditions such as intact product appearance, unused status and complete original packaging.
After we receive and verify the returned products that meet the return specifications, we will initiate the official refund process immediately. The whole refund processing will be completed within the standard working cycle. The refund will be returned through the original payment channel, with transparent processing progress and secure fund settlement. We strictly abide by the refund time standard and process every qualified refund application efficiently and fairly.

4. Transaction Currency Specification

To unify the global shopping standard and avoid exchange rate differences and settlement confusion, all product pricing, order settlement and refund transactions on our website are based on United States Dollar (USD) as the only unified currency. All displayed prices on the platform are clear and real, without hidden exchange rate conversion fees or additional settlement fees, ensuring consistent and standardized consumption standards for all global customers.

5. Customer Consultation & Support Channel

We provide long-term open and professional customer service support for all users. For any questions related to product parameters, usage guidance, order status, logistics inquiry, return and refund process, after-sales problems and other shopping-related consulting needs, customers can submit consultation requests through the exclusive channel on the Contact Us page of the website.
Our professional customer service team is committed to providing accurate, detailed and thoughtful reply and solution services, solving all customer doubts and problems in the shopping and product use process, and continuously optimizing customer shopping experience with efficient and standardized service standards.

6. Service Commitment

We always take customer satisfaction as the core service criterion. From order processing, logistics delivery, fee settlement to after-sales protection and customer consultation, every link implements standardized and humanized service rules. We will always maintain transparent and open service terms, continuously optimize service efficiency and quality, and provide reliable, secure and high-quality shopping and after-sales guarantee for every global DIY creation enthusiast.