Shipping Policy

This Shipping Policy serves as a unified and standardized guideline for all order processing, product shipment, cross-border transportation, customs clearance, and delivery services on our website. The purpose of this policy is to provide clear, transparent, and consistent shipping rules for all customers, ensuring every order is processed, transported, and delivered in a standardized and reliable manner. By placing orders and completing purchases on our platform, all users fully acknowledge and agree to abide by all terms stated in this Shipping Policy.

1. Order Processing & Shipment Timeline

All valid and successfully paid orders will enter our unified processing workflow immediately after payment confirmation. Our warehouse team conducts strict product inspection, sorting, packaging, and quality verification for every order to ensure all craft tools, smart cutting machines, and supporting creative supplies are intact, well-protected, and meet standard quality requirements before shipment. All orders will be dispatched within our standard processing cycle to guarantee efficient order turnover and timely arrangement of cross-border transportation.
After the order is shipped from the warehouse, the package will be delivered through our stable and mature global cross-border logistics system. Under normal transportation conditions without unexpected external factors such as customs inspection delays, extreme weather, or regional logistics suspension, all packages can be delivered to the customer’s designated receiving address within the standard international transportation cycle. Customers can track the real-time logistics status of their orders through the personal account page on the website.

2. Customs & Cross-Border Fee Undertaking

As part of our standardized cross-border service, we take full responsibility for all tariff costs and official customs clearance fees incurred during the international transportation and customs clearance process. All cross-border handling charges, regulatory fees, and related auxiliary expenses generated during commodity entry and customs inspection shall be independently borne by our platform.
Customers will not be required to undertake any additional fees, hidden charges, or supplementary costs related to customs clearance and cross-border logistics. The price displayed on the product page is the only cost that customers need to pay, realizing a fully transparent consumption experience for all global shoppers.

3. Unified Transaction Currency Standard

To unify global transaction specifications and avoid exchange rate differences and settlement confusion, all product pricing, order settlement, and related service transactions on the website adopt United States Dollar (USD) as the sole unified settlement currency. All pricing standards are consistent worldwide, with no hidden conversion fees or variable settlement rules, ensuring equal and standardized service for all customers.

4. Shipping Exceptions & Delays

In individual special scenarios, order delivery may be delayed due to objective uncontrollable factors. These scenarios include but are not limited to official customs random inspection, local policy adjustment, extreme weather disasters, regional logistics system maintenance, and other force majeure situations. Once logistics delay occurs, we will actively follow up on the package status, coordinate with logistics providers to promote delivery progress, and update the latest order dynamics in a timely manner.
We do not guarantee absolute delivery time for orders affected by force majeure factors, but we will always try our best to reduce delay duration and protect customers’ legitimate shopping experience to the greatest extent.

5. Damaged or Lost Package Handling

We have formulated complete protection mechanisms for package loss and damage problems occurring during logistics transportation. If customers receive damaged, defective, or incomplete products due to transportation extrusion, collision, or improper handling, or encounter package loss during delivery, they can contact our customer service team to submit feedback and verification applications.
After verifying the authenticity of the problem, we will provide targeted solutions in accordance with platform rules, including replacement, supplementary delivery, or refund processing, to effectively solve various abnormal logistics problems for customers.

6. Customer Support & Consultation Channel

For any questions about order processing progress, logistics status inquiry, customs clearance problems, delivery exceptions, and other shipping-related issues, customers can initiate consultation and feedback through the exclusive service channel on the website’s Contact Us page. Our professional customer service team will provide accurate replies, professional problem-solving guidance, and efficient after-sales coordination services to ensure all shipping-related doubts and problems are properly resolved.

7. Policy Update Provisions

We reserve the right to adjust and update the terms of this Shipping Policy irregularly according to business development, logistics service upgrade, and changes in industry compliance standards. All updated policy contents will be publicly displayed on the website page and take effect immediately after publication. Continuous browsing of the website and continued placement of orders after policy updates represent your recognition and acceptance of the latest shipping service terms.