Terms of Purchase

These Terms of Purchase govern all transactions, purchases, and contractual agreements established between our website and all individual or business customers who browse, shop, and place orders on the platform. This set of standardized purchasing terms clarifies unified rules regarding order confirmation, product shipment, logistics delivery, payment settlement, return and refund services, and user purchasing obligations. All customers who complete order placement and payment confirmation on this website fully acknowledge, understand, and unconditionally agree to comply with all terms stipulated below. These purchasing terms shall serve as the valid basis for all platform transaction behaviors and after-sales service processing.

1. Order Confirmation & Processing Rules

After customers complete online payment, all orders will be automatically entered into our official order processing system for review and verification. We will conduct real-time inspection of order information, product inventory, and payment status to confirm the validity of the transaction. Once the order is successfully confirmed, our warehouse team will initiate product sorting, quality inspection, professional packaging and outbound preparation work in accordance with unified operating standards to ensure that all purchased craft tools, smart cutting machines and creative accessories are intact, qualified and meet official delivery standards.
All confirmed valid orders will be arranged for shipment within the unified processing cycle. We adhere to efficient and standardized warehouse operation procedures to shorten order waiting time and ensure that every customer’s purchasing demand can be responded to and processed in a timely manner. Customers can check the real-time progress of order processing through the personal account background of the website.

2. Delivery & Logistics Service Provisions

We provide standard global logistics delivery services for all products on the platform. After the order is shipped out of the warehouse, it will be delivered through stable and compliant cross-border logistics channels. Under normal logistics and customs conditions without force majeure factors, all packages can be successfully delivered to the receiving address specified by the customer within the standard delivery cycle.
Our platform provides inclusive logistics benefits for all orders. All commodities on the website enjoy free shipping service, and customers do not need to pay any shipping fees for any purchased products. Meanwhile, we independently undertake all tariffs, customs clearance fees and various additional cross-border expenses incurred during commodity transportation and customs clearance. All extra fees generated in the cross-border logistics link are fully borne by the platform, and customers only need to pay the displayed product unit price without any hidden costs or extra charges.

3. Payment & Settlement Currency Specification

In order to unify global transaction standards, eliminate exchange rate differences and standardized settlement rules, all product pricing, order payment, transaction settlement and refund processing on this website uniformly adopt United States Dollar (USD) as the sole settlement currency. All prices displayed on the product page are final and transparent prices based on USD settlement, without additional exchange rate conversion fees, settlement handling fees and other hidden charges. All global customers enjoy consistent and equal pricing and settlement standards to ensure fair and standardized transaction services.

4. Return & After-Sales Mechanism

We implement a customer-friendly and standardized after-sales return mechanism to fully protect the legitimate purchasing rights and interests of every user. Customers can apply for product return services within the unified return window after receiving the goods if they are not satisfied with the purchased products, or the products do not meet their actual usage and creative needs.
All return applications must comply with the platform’s unified return specifications. The returned products need to be kept unused, undamaged, with complete original packaging and complete supporting accessories, so as to pass our official product inspection. After we receive and verify the returned products that meet the return conditions, we will immediately launch the formal refund process.
All eligible refund applications will be completed within the unified refund processing cycle. The refund funds will be fully returned through the original payment channel, with zero deduction and zero hidden handling fees in the whole process, ensuring safe, transparent and efficient fund settlement for customers.

5. Customer Purchasing Obligations & Responsibilities

During the process of browsing the website and placing orders, customers shall abide by the platform’s transaction rules and relevant network consumption specifications. Customers shall ensure that the submitted personal information, receiving information and order data are true, accurate and complete, so as to avoid logistics delivery failure or order processing abnormality caused by incorrect information. Customers shall not use the platform for malicious transactions, fake orders, malicious returns and other behaviors that damage the normal operation of the platform.
We reserve the right to intercept and review abnormal orders that violate transaction rules, and reject unqualified after-sales applications generated by non-compliant purchasing behaviors, so as to maintain a safe, standardized and fair trading environment for all users.

6. Terms Revision & Update Rules

We reserve the right to adjust, optimize and update the content of these Terms of Purchase according to business development, service upgrade and industry compliance requirements. All revised and updated terms will be publicly displayed on the website page and take effect automatically after publication. Continued browsing of the website, placing orders and purchasing products after the terms are updated will be deemed as full recognition and acceptance of the latest purchasing terms by customers.

7. Service Consultation Channel

If customers have any questions, disputes or suggestions about order processing, logistics delivery, payment settlement, return and refund and the interpretation of these Terms of Purchase, they can contact our official customer service team through the exclusive service entrance on the website’s Contact Us page. We will provide professional, accurate and targeted reply and solution services to ensure that all transaction-related problems are properly resolved.